Information for Clients

Fees
Aotearoa Disability Law does not currently charge a fee for its service.

Professional Indemnity Insurance
We hold professional indemnity insurance that meets or exceeds the minimum standards specified by the Law Society. We will provide you with particulars of the minimum standards upon request.

Client Care and Service
The Law Society client care and service information is set out below. Whatever legal services your lawyer is providing, he or she must:

•  Act competently, in a timely way, and in accordance with instructions received and arrangements made.
•  Protect and promote your interests and act for you free from compromising influences or loyalties•  Discuss with you your objectives and how they should best be achieved.
•  Provide you with information about the work to be done, who will do it and the way the services will be provided.
•  Give you clear information and advice.
•  Protect your privacy and ensure appropriate confidentiality.
•   Treat you fairly, respectfully and without discrimination.
•  Keep you informed about the work being done and advise you when it is completed.
•  Let you know how to make a complaint and deal with any complaint promptly and fairly.

The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system. If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.

Persons Responsible for the Work
The names and status of the person or persons who will have overall responsibility for the services we provide for you are set out in our letter of engagement.

Complaints
We aim to deal with any complaints quickly and fairly.  If you want to complain about our service, you can complain to the person who is dealing with your case.

If you do not want to complain to that person, or you are not satisfied their response to your complaint, you can complain to:

General ManagerAotearoa Disability Law
PO Box 43 201,
Mangere Town Centre,
Auckland.

Email:  info@adl.org.nz
Phone: 09 257 5140
Text: 027 457 5140

The Law Society also has a complaints service and you can complain to them. To do so you should contact the Law Society:

Postal address: PO Box 5041, Lambton Quay, Wellington 6145.
Email: complaints@lawsociety.org.nz 

Limitations on extent of our Obligations or Liability
Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our letter of engagement.